FAQs

How do you change the currency?
You can change the currency using the button on the top right (next to the cart) or at the bottom of the page for some devices.
Do you ship to the US, UK, Canada, etc.?
Absolutely, yes, we do! We ship all over the world. Simply select a shipping option when you go to pay.
Why are Douglas Dogs so expensive?
We love Douglas Cuddle toys but to get them to Australia can be tricky. First, we have to order them and then ship them (which can be expensive). As they enter Australia, we also pay customs/taxes on them! So, it all adds up. We think it's worth it! We hope you do too.
What is an Emotional Support Stuffed Animal (ESSA)?
ESSA stands for Emotion Support Stuffed Animal. ESSAs are typically used for people suffering from anxiety or autism, though they can help with dementia, PTSD, depression and more. Our realistic plush dogs are cuddly and full of love for those in need.
How do Emotional Support Stuffed Animals help?
My plush dogs come with me most places. I have an emotional bond with them and brushing or patting them helps me manage anxiety. Back home, I organise, brush, and make videos of them, which helps me relax. They are symbols of comfort, security, and love—and help people connect.
Are your plushies only for people needing emotional support?
Nope! Many love them. On walks with Spencer (a plush Golden Retriever), people stop, smile, and share stories. These plushies are great for kids, older relatives, or anyone wanting a reminder of a beloved pet.
Are your plushies machine washable?
Our Bocchetta plushies are machine‑washable—gentle cycle in a laundry bag, dryer on low, then a brush. Douglas Cuddle Toys are best cleaned with a damp cloth and mild soap.

Photo gallery

Found our dream store and it was vacant!
Had 3 days to set up 😬
Officially open!
Met my first follower
Got professional photos taken
Met so many ESSA owners
SO many cool people
Some even travelled 13 hours!
My family members visited
June-bug got to meet friends!
Soooo cute
Got our first HUGE Douglas shipment
Started getting more orders
Met with Laura Gerber!!!
Held my first meet & greet
Met my best friend keiki!
Had so many awesome employees
Started filming super fun content
Held another meet & greet!
The store looked awesome
So many cute accessories
We created a safe space for all ❤️‍🩹
So cute
Add photo 24

Thank YOU!

We wouldn't have been able to open our store if it wasn't for each and every one of you. We are so thankful to everyone who's been following along our insane journey. We can't wait to keep growing and creating a more accepting world for ESSA owners.